縣景區(qū)門(mén)票價(jià)格管理工作調(diào)查報(bào)告

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1、 縣景區(qū)2013年門(mén)票價(jià)格管理工作調(diào)查報(bào)告 為全面掌握我縣旅游景區(qū)相關(guān)情況，加強(qiáng)對(duì)景區(qū)門(mén)票價(jià)格的監(jiān)管，近日，我們深入所轄主要景區(qū)，對(duì)旅游市場(chǎng)價(jià)格管理進(jìn)行了一次專題調(diào)研。 一、我縣旅游業(yè)現(xiàn)狀 目前，全縣共有各類(lèi)大大小小旅游資源xx多處；引進(jìn)縱橫之旅、旅行家國(guó)旅、中國(guó)國(guó)旅、康輝等x家旅行社入駐xx；擁有xx賓館、xx賓館、xx國(guó)際大酒店等多家星級(jí)賓館以及xx、xx等多家旅游飯店，發(fā)展星級(jí)農(nóng)家樂(lè)xxx多家，其中四星級(jí)以上農(nóng)家樂(lè)x家，開(kāi)發(fā)xxx等xx多個(gè)系列旅游商品，形成了較為完善、滿足旅游“六要素”需求的綜合配套服務(wù)體系。**年，全縣旅游經(jīng)濟(jì)繼續(xù)保持平穩(wěn)較快增長(zhǎng)，

2、共接待各類(lèi)游客**萬(wàn)人次，同比增長(zhǎng)xxx%，完成年度計(jì)劃的**%；旅游綜合性收入xxx億元，同比增長(zhǎng)xx%，完成年度計(jì)劃的xxx%。面對(duì)全縣旅游業(yè)如此迅速發(fā)展之勢(shì)，價(jià)格部門(mén)如何加強(qiáng)監(jiān)管、做好服務(wù)，滿足需求、促其發(fā)展，是擺在我們面前亟需解決的新課題。 二、旅游價(jià)格監(jiān)管存在的主要問(wèn)題及原因 調(diào)研發(fā)現(xiàn)，在旅游市場(chǎng)價(jià)格監(jiān)管方面，全縣各旅游景區(qū)高度重視，積極配合，為規(guī)范旅游市場(chǎng)價(jià)格，維護(hù)游客權(quán)益，滿足游客需求，提升服務(wù)質(zhì)量，爭(zhēng)創(chuàng)一流服務(wù)，打造優(yōu)質(zhì)旅游品牌方面做了大量工作，但所存在問(wèn)題仍不容忽視。 1、景區(qū)門(mén)票公示不夠規(guī)范。在檢查中，我們發(fā)現(xiàn)，部分門(mén)票公示牌沒(méi)有經(jīng)過(guò)價(jià)格監(jiān)督檢

3、查機(jī)構(gòu)監(jiān)制，未列入12358舉報(bào)電話，未公示減免優(yōu)惠的具體政策，執(zhí)行票價(jià)政策依據(jù)公示不全。 2、除較大賓館、酒店明碼標(biāo)價(jià)基本規(guī)范外，其余經(jīng)營(yíng)門(mén)點(diǎn)明碼標(biāo)價(jià)較差。 3、時(shí)有價(jià)格舉報(bào)投訴。主要是大學(xué)生、傷殘軍人和現(xiàn)役官兵，對(duì)票價(jià)不執(zhí)行減免政策方面的舉報(bào)較多。 產(chǎn)生以上問(wèn)題的主要原因，一是價(jià)格部門(mén)監(jiān)管不力，平時(shí)檢查少，特別是很少組織較大規(guī)模的專項(xiàng)旅游市場(chǎng)價(jià)格檢查，使旅游景區(qū)及其景區(qū)內(nèi)的服務(wù)經(jīng)營(yíng)門(mén)點(diǎn)沒(méi)有形成遵紀(jì)守法意識(shí)。二是在檢查時(shí)圖形式、走過(guò)場(chǎng)，不真查實(shí)罰，沒(méi)有形成威懾力。 三是在政府組織的重大節(jié)日旅游市場(chǎng)大檢查時(shí)，政府主管領(lǐng)導(dǎo)只重視交通安全、食品安全，而忽視價(jià)

4、格管理工作。四是景區(qū)管理部門(mén)無(wú)壓力，沒(méi)有將他們的工作與景區(qū)價(jià)格和服務(wù)行業(yè)管理好壞實(shí)行獎(jiǎng)罰掛鉤，也沒(méi)有制定具體有效的管理制度和措施。五是景區(qū)各經(jīng)營(yíng)者受經(jīng)濟(jì)利益驅(qū)動(dòng)，一味圖賺錢(qián)，服務(wù)意識(shí)極差，價(jià)格法律法規(guī)意識(shí)非常淡漠。六是受社會(huì)和諧和人性化的思潮影響，價(jià)格部門(mén)執(zhí)法力度有所弱化。 三、旅游價(jià)格監(jiān)管的對(duì)策建議 物價(jià)部門(mén)要主動(dòng)、積極地將價(jià)格管理職能，由單純的管理型向服務(wù)管理型轉(zhuǎn)變，奮發(fā)有為服務(wù)旅游業(yè)。對(duì)如何強(qiáng)化旅游市場(chǎng)價(jià)格監(jiān)管，有以下幾點(diǎn)建議。 一要綜合開(kāi)發(fā)經(jīng)營(yíng)。營(yíng)造良好的旅游價(jià)格環(huán)境，不但是經(jīng)濟(jì)健康持續(xù)發(fā)展的需要，也是提高人們幸福指數(shù)的需要，它對(duì)于充分利用本地自然資源，促

5、進(jìn)經(jīng)濟(jì)發(fā)展，維護(hù)游客合法權(quán)益，保持社會(huì)和諧穩(wěn)定，具有重要的現(xiàn)實(shí)意義。我縣旅游業(yè)的綜合發(fā)展還很不夠，效益不高，結(jié)構(gòu)不優(yōu)，粗放經(jīng)營(yíng)問(wèn)題比較突出，各旅游景區(qū)要從吃、住、行、游、購(gòu)、娛來(lái)做文章，想辦法從綜合開(kāi)發(fā)來(lái)提高經(jīng)濟(jì)效益，不能僅僅只依靠提高門(mén)票價(jià)格來(lái)作為經(jīng)濟(jì)收入的增長(zhǎng)點(diǎn)。價(jià)格部門(mén)、旅游部門(mén)，特別是各旅游景區(qū)的負(fù)責(zé)人，要充分認(rèn)識(shí)到這一點(diǎn)，制定制度，采取措施，加強(qiáng)監(jiān)管，共同努力打造良好的旅游價(jià)格環(huán)境。 二要強(qiáng)化價(jià)格管理。價(jià)格部門(mén)在制定景點(diǎn)門(mén)票價(jià)格時(shí)，一要充分體現(xiàn)公益性原則，對(duì)重要游覽參觀景點(diǎn)門(mén)票價(jià)格的調(diào)整，實(shí)行價(jià)格聽(tīng)證；二要實(shí)行一票制管理，將普通和特殊景內(nèi)相鄰的門(mén)票合并成聯(lián)票，以方便游客；三

6、要落實(shí)好對(duì)學(xué)生、現(xiàn)役軍人、老年人、殘疾人等及旅游團(tuán)隊(duì)的優(yōu)惠票價(jià)政策；四要規(guī)范門(mén)票票價(jià)印制行為，門(mén)票價(jià)格應(yīng)印制在門(mén)票票面的明顯位置上，不得用加蓋印章的形式在票面上標(biāo)示價(jià)格。 三要推行強(qiáng)制公示。對(duì)景區(qū)門(mén)票價(jià)格一定要實(shí)施強(qiáng)制公示，特別要公示現(xiàn)行的門(mén)票優(yōu)惠減免政策，對(duì)公示不規(guī)范的景區(qū)要嚴(yán)罰重處。同時(shí)，應(yīng)由價(jià)格部門(mén)強(qiáng)行設(shè)制并監(jiān)制規(guī)范的、統(tǒng)一的旅游景區(qū)門(mén)票價(jià)格公示牌，促其規(guī)范化。 四要嚴(yán)格明碼標(biāo)價(jià)。各賓館、旅店、餐館、飯店、景區(qū)、停車(chē)場(chǎng)、修車(chē)廠，要采取以公示牌、價(jià)目表、價(jià)目簿、標(biāo)價(jià)簽等形式，嚴(yán)格明碼標(biāo)價(jià)、明碼實(shí)價(jià)。要做到價(jià)簽價(jià)目齊全，標(biāo)價(jià)詳盡準(zhǔn)確、字跡清晰，牌、表、簿、簽制作規(guī)范，擺放

7、位置醒目。 五要形成齊抓共管。價(jià)格部門(mén)可根據(jù)實(shí)際情況，定期不定期安排部署，特別是要安排一些規(guī)模較大、具有社會(huì)影響和威懾力的旅游市場(chǎng)價(jià)格大檢查。必要時(shí)可在政府的統(tǒng)一領(lǐng)導(dǎo)和組織下，聯(lián)合工商、稅務(wù)、質(zhì)檢、公安、商務(wù)、旅游等部門(mén)，齊抓共管，形成合力，造成威懾，以充分發(fā)揮各職能部門(mén)的作用，促進(jìn)旅游市場(chǎng)健康有序發(fā)展。價(jià)格行政執(zhí)法機(jī)構(gòu)，尤其要履行職責(zé)，加大執(zhí)法力度，并依據(jù)現(xiàn)行價(jià)格法律法規(guī)和規(guī)章、政策，嚴(yán)肅查處旅游市場(chǎng)的價(jià)格違法行為，徹底扭轉(zhuǎn)兼容性執(zhí)法現(xiàn)狀，來(lái)真的、動(dòng)實(shí)的，以切實(shí)維護(hù)旅游市場(chǎng)價(jià)格秩序。QcWA3PtGZ7R4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92

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21、KknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGZ7R4I30kA1DkaGtgKQcWA3PtGZ7R4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGshLs50cLmTWN60eo8Wgqv7XAv2OHUm32WGeaUwYDIAWGMeR4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGZ7R4I30kA1DkaGtgKQcWA3PtGZ7R4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGshLs50cLmTWN6

22、0eo8Wgqv7XAv HhI92tgKQcWA3PtGZ7R4I30kA1DkaGtgKQcWA3PtGZ7R4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGshLs50cLmTWN60eo8Wgqv7XAv2OHUm32WGeaUwYDIAWGMeR4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGZ7R4I30kA1DkaGtgKQcWA3PtGZ7R4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGshLs50cLmTWN60eo8W

23、gqv7XAv2OHUm32WGeaUwYDIAWGeR4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGZ7R4I30kA1DkaGtgKQcWA3PtGZ7R4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGshLs50cLmTWN60eo8Wgqv7XAv2OHUm32WGeaUwYDIAWGMeR4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGZ7R4I30kA1DkaGtgKQcWA3PtGZ7R4I30kA1DkaGhn3XtKkn

24、BYCUDxqA7FHYi2CHhI92tgKQcWA3PtGshLs50cLmTWN60eo8Wgqv7XAv2OHUm32WGeaUwYDIAWGMeR4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGZ7R4I30kA1DkaGtgKQcWA3PtGZ7R4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGshLs50cLmTWN60eo8Wgqv7XAv2OHUm32WGeaUwYDIAWGMeR4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3

25、PtGZ7R4I30kA1DkaGGeaUwYDIAWGMeR4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGZ7R4I30kA1DkaGtgKQcWA3PtGZ7R4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGshLs50cLmTWN60eo8Wgqv7XAv2OHUm32WGeaUwYDIAWGMeR4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGZ7R4I30kA1DkaGtgKQcWA3PtGZ7R4I30kA1DkaGhn3Xt

26、KknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGshLs50cLmTWN60eo8Wgqv7XAv2OHUm32WGeaUwYDIAWGeR4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGZ7R4I30kA1DkaGtgKQcWA3PtGZ7R4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGshLs50cLmTWN60eo8Wgqv7XAv2OHUm32WGeaUwYDIAWGMeR4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGZ7R4I30kA1DkaGtgKQcWA3PtGZ7R4I30