國(guó)開(中央電大)本科《商務(wù)英語(yǔ)4》形考任務(wù)(單元自測(cè)1至8)試題及答案

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1、國(guó)開(中央電大)本科《商務(wù)英語(yǔ)4》形考任務(wù)(單元自測(cè)1至8)試題及答案 ?國(guó)開(中央電大)本科《商務(wù)英語(yǔ)4》形考任務(wù)(單元自測(cè)1至8)試題及答案 (電大網(wǎng)上形考必備資料) 說明：課程代碼：04012。 適用專業(yè)及層次：會(huì)計(jì)學(xué)、金融學(xué)、市場(chǎng)營(yíng)銷和物流管理本科。 平臺(tái)考試網(wǎng)址：：//.ouchn。 單元自測(cè)1 試題及答案 題目順序是隨機(jī)的，使用查找功能（Ctrl＋F）進(jìn)行搜索 [ 題目]— How would you like to go？ —.[答案]I＇d like to fly to Frankfurt for a stay of two days [ 題目] beh

2、alf of Vancouver CS Int＇l Trade Corp., I am pleased to invite you and your colleagues to visit us.[答案]On [ 題目]—？ — I epect to depart for Frankfurt on Sunday, September 1st, any time after 13：00 pm.[答案]When do you plan to leave [ 題目]—？ — Sure, no problem.First, go see Cindy and tell her where you＇r

3、e going and when.[答案]Can you fill me in [ 題目]—？ — Yes, business class.[答案]Will you fly business class [ 題目]Can you fill me ？ I need some detailed information.[答案]in [ 題目]—Hey Kyle, guess what! The boss is sending me to Europe for a marketing seminar month.—You＇ve been itching to go on a busine

4、ss trip for months.[答案]Great! You must be hy.[ 題目]If you are intending just one Schengen country, you will need to ly for the Schengen visa directly with the embassy or consulate of that partular country.[答案]to visit [ 題目]Many of the banks and travel serves in the western countries provide conve

5、nience for the travellers by issuing traveller＇s .[答案]checks [ 題目]Please an open return flight from Barcelona to Frankfurt.[答案]book [ 題目]The processing time per embassy.[答案]varies [ 題目]Traveller＇s checks are generally small face value.[答案]of [ 題目]Travellers, when the checks, have to sign

6、 the checks in the presence of the bank or serve clerks.[答案]buying [ 題目]We used to cash advances.[答案]have [ 題目]You can download and print off the online.[答案]form 翻譯：為句子選擇正確的翻譯（每題10分）。 1.Can you fill me in？ {ABC} [答案]C.你能向我詳細(xì)介紹一下嗎？ 2.Not all restaurants accept the card.{ABC} [答案]B.并非所有酒店都接受此卡。

7、 3.We used to have cash advances.{ABC} [答案]A.我們以前是預(yù)支現(xiàn)金。 4.Let me know how you like living out of a suitcase.{ABC} [答案]B.到時(shí)候告訴我你是怎么帶著旅行包生活的。 5.It is very profitable for the issuing offes to finance the funds they collect by issuing traveller’s checks.{ABC} [答案]A.對(duì)發(fā)行機(jī)構(gòu)來說，發(fā)行旅行支票提供融資便利是有利可圖的。 完形填空：選

8、擇正確答案，補(bǔ)全文章（每題10分）。 HOW TO SCHEDULE YOUR VISA OINTMENT 　　Payment can be made with a UnionPay debit card or in cash.You can {[答案]B.pay } directly through the website, the Call Center, or at a Cit bank ATM.If paying at a Cit bank branch, you can pay with a UnionPay {[答案]C.debit card} or with cash.If y

9、ou prefer to pay in cash, the ointment website will produce a bank deposit slip {[答案]A.based } on the type of ointment for whh you have resteredthe deposit slip will indate how much you must pay.You must print this bank {[答案]C.deposit slip} , log off the ointment site, proceed to a local Cit bank br

10、anch, present the bank deposit slip, pay the requested amount, obtain an orinal bank receipt for the transaction, log back into the {[答案]A.ointment site } , and enter the bank receipt confirmation number into the requested field.閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（每題10分）。 TRAVELLER’S CHECK 　　Many of the banks and tra

11、vel serves in western provide a convenience for travellers by issuing traveller＇s checks.Travellers, when buying the checks, have to sign the checks in the presence of the bank or serve clerks.During the trip, travellers can cash the checks from the agencies of the bank or the travel serve whenever

12、they need after their counter-signatures are recognized.A lot of travellers like to buy these checks as they don＇t have to take along much cash and worry about counterfeit signatures.The agencies will get back the money they have paid by sending the checks to the issuing offes.　 　 　　Traveller＇s chec

13、ks are generally of small face value, such as ten or twenty dollars, or five or ten pounds, for miscellaneous payments.There is no time limit for their circulation period.It is very profitable for the issuing offes to finance the funds they collect by issuing traveller＇s checks because they not only

14、 receive a serve charge from the check buyers, but they also don＇t need to pay any interest no matter how long the checks remain in circulation before clearing.This is why banks and travel serves are willing to provide this convenience.　 1.It is convenient for the travellers to travel around the wor

15、ld as many banks and travel serves issue travellers＇ checks.{[答案]T} 2.There are no signatures of travellers who have bought the checks.{ [答案]F} 3.Quite a few travellers like to buy the checks.{[答案]T} 4.Travellers do not worry about the circulation period of the checks as there is no time limit for i

16、t.{ [答案]T} 5.Banks and travel serves are reluctant to provide travellers＇checks.{ [答案]F} 閱讀理解：根據(jù)文章內(nèi)容，完成選擇題（每題10分）。 SCHENGEN VISA LATION STEPS 　　Identify the country or countries you will be travelling to.It is partularly important to know whh countries you are travelling to because it determines wh

17、ere and how you are going to send your lation.　　● If you are intending to visit just one Schengen country, you will need to ly for the Schengen visa directly with the embassy or consulate of that partular country.　　● If you are intending to visit two or more Schengen countries, your lation must be s

18、ent to the embassy or consulate of the country that shall be your main destination.　　● If you are intending to visit several Schengen countries, but do not have a main destination, you should ly for the visa at the embassy or consulate of the first Schengen country on your travel itinerary.　　Fill ou

19、t an lation form beforehand to obtain a Schengen visa.You can download and print off the form online.　　Prepare all the requirements for your Schengen visa lation.Depending on the consulate or embassy, you are required to show the follog documents： ● A valid national passport 　　● Evidence shog the p

20、urpose of your trip (e.g.hotel reservations) ● Proof of medal insurance 　　● A round-trip travel tket 　　● Proof of funds 　　Check the processing time to ensure you get your Schengen visa on time.The processing time varies per embassy, so it is important to take the processing time into account when p

21、lanning your trip.1.This passage is mainly about {ABC}.[答案]C.how to ly for a Schengen visa 2.If you are intending to visit two or more Schengen countries, you will need to send your lation {ABC}.[答案]A.to the embassy or consulate of the country that shall be your main destination 3.You can download a

22、nd print off the form {ABC}.[答案]B.on the Inter 4.You are required to show the follog documents ECEPT {ABC}.[答案]C.a birth certifate 5.The processing time is {ABC} per embassy.[答案]A.different 單元自測(cè)2 試題及答案 題目順序是隨機(jī)的，使用查找功能（Ctrl＋F）進(jìn)行搜索 [ 題目]— Hello, is that Sail Moving pany？ — ？ [答案]Yes, this is Jack

23、speaking.Thanks for calling.What can we do for you [ 題目]— How do you calculate the fee if we ask you to move the offe furniture？ — .[答案]The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move [ 題目]— The client said he had to send a monitor

24、 back three times before the problem was solved.Do you have a reason for this？ — .[答案] Well, I wonder whether the recent layoffs are affecting the quality of our customer serve [ 題目]— What does the customer＇s plaint say？ — .[答案]He says he hasn＇t gotten back the monitor for repairs [ 題目]— What is t

25、he distance between the new building and your offe？ — .[答案]It is about 15 kilometers [ 題目] the situation may be, make sure that you don＇t leave your customer with an unanswered question.[答案]Whatever [ 題目]Customers often remain to a business that has ecellent serve even if their pres are high.[答

26、案]loyal [ 題目]Customers won＇t find store clerks sitting around .[答案]watching TV or playing cards [ 題目]If any of the artles are damaged during move, you may make a for pensation with our pany.[答案]claim [ 題目]If things have , the person you＇re talking to will want to know the reasons.[答案]gone w

27、rong [ 題目]Looking your customers in the eye shows that we are listening to them and hearing .[答案]what they are saying [ 題目]Some of the customers＇ plaints seem .[答案]unacceptable [ 題目]Some stores even offer lanes for customers with 10 items or less to checkout qukly.[答案]epress [ 題目]The Amera

28、n idea of customer serve is each customer the center of attention.[答案]to make [ 題目]The customer serve representative will often allow customers to echange the product they bought or return it for a full .[答案]refund 翻譯：為句子選擇正確的翻譯（每題10分）。 1.The Ameran idea of custom serve is to make each custome

29、r the center of attention.{A；B；C} [答案]A.美式客服理念認(rèn)為每位客戶都是關(guān)注的焦點(diǎn)。 2.Many products e with a money-back guarantee.{A；B；C} [答案]B.許多產(chǎn)品都有退款承諾。 3.Make sure to look your customers in the eye.{A；B；C} [答案]C.確保要直視顧客的眼睛。 4.Always look for ways to go above and beyond the epectations of your customers.{A；B；C} [答案]

30、A.一定要想方設(shè)法，超越顧客的期望。 5.The worst thing is that you discovered at the last moment there were missing parts in the order before shipment.{A；B；C} [答案]A.最糟糕的事情是，在裝船之前的最后時(shí)刻，你發(fā)現(xiàn)訂單貨物有遺漏。 完形填空：選擇正確答案，補(bǔ)全文章（每題10分）。 Customer serve is the serve or care that a consumer receives before, during and after a purcha

31、se.It＇s one of the factors that e in to play when a consumer is determining buying value, the other is the quality of the product or serve that is being {[答案]D.offered } .　　Consumers often must encounter an eperience to not only be a satisfied customer, but a loyal customer.Customer serve is a part

32、of that eperience.　　 notch serve will create {[答案]E.loyalty} and a returning customer, whh is what we all must strive for.　　Ecellent customer serve is {[答案]A.vital } to businesses today.It＇s a ponent that is often missing, unfortunately.How do you provide great customer serve？ Always make your custo

33、mer a {[答案] C.priority } .Greet them in a friendly manner, whether that be via telephone, email or in person.Let them know you are there to help and that you will take care of them, not only before the sale but after as well.After all, in a thriving business customers are not {[答案]B.optional }；it＇s

34、a requirement for businesses to survive.　　選自：：//marketing.about./od/pl ustomer-Serve 閱讀理解：根據(jù)文章內(nèi)容，把每一段和其所談?wù)摰脑掝}相匹配（每題10分）。 CUSTOMER SERVE 1.The Ameran idea of customer serve is to make each customer the center of attention.And wherever you go, good customer serve means making customers feel special.{

35、 [答案]B.the Ameran idea of customer serve } 2.When customers get to a store, they are treated as honored guests.Customers don’t usually find store clerks sitting around watching TV or playing cards.Instead, the clerks greet them warmly and offer to help them find what they want.Customers usually don’

36、t have to ask how much items cost, since pres are clearly marked.{ [答案]D.honored guest } 3.When customers are ready to checkout, they can go to the nearest and shortest checkout lane.Good stores open new checkout lanes when the line ups get too long.Some even offer epress lanes for customers with 10

37、 items or less.After they pay for their purchases, customers receive a smile and a warm thank you and have a ne day from the clerk.{ [答案]E.checkout serve} 4.In Amera, customer serve continues long after the sale.Many products e with a money-back guarantee.Epensive items like cars, puters or stereos

38、often have a warranty that ensures trouble-free use for a period of a year or more.Advertisements regularly include the motto, Your satisfaction is guaranteed.So if there is a problem with the product, customers can take it back.The customer serve representative will often allow them to echange the

39、item or return it for a full refund.{ [答案]A.satisfaction guaranteed } 5.Customer serve in Amera grows out of the belief that the customer is always right.If a person receives poor serve from a store, he probably will avoid shopping there in the future.On the other hand, customers often remain loyal

40、to a business that has ecellent serve even if their pres are high.{ [答案]C.customer loyalty } 閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（每題10分）。 THE FEEL GOOD FACTOR IN CUSTOMER SERVE 　　A challenge in working in customer serve is to ensure that you have focused your attention on the right key areas, measured by the right Key

41、 Performance Indator (KPI).One of the most important aspects of a customer serve KPI is what is often referred to as the Feel Good Factor.Basally the goal is not only to help the customer have a good eperience, but to offer an eperience that eceeds epectations.Several key points are listed as follow

42、s： Know what products/serve you are offering from back to front.In other words, be an information epert.It is okay to say I don’t know, but it should always be followed up by but let me find out or possibly but this person will be able to assist you.Whatever the situation may be, make sure that you

43、 don’t leave your customer with an unanswered question.　　Most of the munation that you relay to others is done through body language.If you have negative body language when you munate with others, it shows that you don＇t care.Two of the most important aspects of positive body language are smiling an

44、d eye contact.Make sure to look your customers in the eye.It shows that we are listening to them and hearing what they are saying.And of course smiling is more inviting than a blank look or frown.　　Nothing surprises your customers more than an employee going the etra mile to help them.Always look fo

45、r ways to go above and beyond the epectations of your customers.In doing so, it helps them to know that you care and it will leave them with the Feel Good Factor that you are searching for.1.The goal of customer serve is to ve customers an eperience that meets their epectations.{ [答案]F} 2.Leave your

46、 customer with an unanswered question is unacceptable.{ [答案]T } 3.Both positive body language and negative body language are necessary in customer serve.{ [答案]F} 4.Eye contact is one of the most important aspects of positive body language.{ [答案]T } 5.The underlined going the etra mile to help them i

47、n the last paragraph means going a long way to help them.{ [答案]F} 單元自測(cè)3 試題及答案 題目順序是隨機(jī)的，使用查找功能（Ctrl＋F）進(jìn)行搜索 [ 題目]— Could you be so kind as to turn down that rock n roll？ I＇m preparing for tomorrow＇s meeting report.— .[答案]Sure.Sorry to disturb you [ 題目] has good reputation will sooner or later be

48、 successful in his business.[答案]Whoever [ 題目]Although he has sought to find a peaceful , he is facing more pressure from his business rivals.[答案]solution [ 題目]At the same time, the negotiator keeps things secret would limit his/her ability to negotiate.[答案]that [ 題目]—Hello, this is Lucas Bowen.

49、I＇d like to order some machines.—.When do you need them？ [答案]No problem [ 題目]—I＇ll also throw in the discount of 10 on your up front deposit.What do you think about this suggestion？ —.[答案]Ok, I think we＇ve both have done our best for this [ 題目]—I＇ll be away on a business trip.Would you mind signin

50、g for my epress delivery？ —.[答案]I＇d be hy to [ 題目]In business，whatever you do, do not illegal benefit.[答案]chase [ 題目]—Okay then, so to confirm： a 6 discount but you pay all the shipping and installation costs.—.I＇ll call you tomorrow.[答案]That sounds all right [ 題目]That might be acceptable yo

51、u handle the insurance fees.[答案]if [ 題目]Their skill and has got them on the sales team.[答案]enthusiasm [ 題目]They wanted to a discussion on economs.[答案]initiate [ 題目]To attract investors, the government has its ta and labor laws.[答案]adjusted [ 題目]We can＇t manage that you pay for the insta

52、llation.[答案]unless [ 題目]When the rest of the room emotional, stay cool and use log to negotiate and close.[答案]gets 翻譯：為句子選擇正確的翻譯（每題10分）。 1.By understanding how non-verbal munation works, a negotiator must be able to understand the information the other partipants are ving out non-verbally.{A；B；C

53、} [答案]A．通過理解非語(yǔ)言性交際如何起作用，談判者一定能夠理解其他參與者透露的非語(yǔ)言性信息。 2.Look the person in the eye with honesty and respect.{A；B；C} [答案]B．誠(chéng)實(shí)而尊敬地注視這個(gè)人。 3.If possible, it may be helpful for negotiation partners to spend time together in a fortable atmosphere outside of the negotiation room.{A；B；C} [答案]B.如果有可能，讓談判雙方花時(shí)間一起

54、處于談判室以外的舒適氛圍，可能會(huì)有幫助的。 4.This is because whoever controls the start of the negotiations tends to control where they end.{A；B；C} [答案]C．這是因?yàn)闊o論誰(shuí)控制了談判的開始，誰(shuí)往往就能掌控談判的結(jié)果。 5.The negotiation table can be loaded with agendas, egos and emotions.{A；B；C} [答案]A．談判桌承載著議事日程，自我意識(shí)和各種情緒。 完形填空：選擇正確答案，補(bǔ)全文章（每題10分）。 An

55、other ele is reading non-verbal munation.{[答案]B.Being able to } read the non-verbal munation of another person can be a great asset in the munation process.By being aware {[答案]A.of } different signs and epressions {[答案]B.that } a person ves verbally and non-verbally, a negotiator can adjust his/her

56、roach and the negotiation can go smoothly.If {[答案]C.possible} , it may be helpful for negotiation partners to spend time together in a fortable atmosphere outside of the negotiation room.Being familiar with another person helps you to {[答案]A.sense } the differences between verbal and non-verbal muna

57、tion within the negotiation atmosphere.閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（每題10分）。 THE GOLDEN RULES OF NEGOTIATING 　　The art of negotiating is a diffult skill for most of us, even good salespeople.Here are three golden rules for you to follow： 1.ALWAYS START THE NEGOTIATIONS.　　You must initiate the process.This is b

58、ecause whoever controls the start of the negotiations tends to control where they end.If you let the other party start negotiations, you will be constantly ving up control, often without even realizing it.For instance, when you ask someone what his project budget is, you are allog him to start the n

59、egotiations.You will then spend your time chasing his number rather than finding the best solution.So, never let the other party control the negotiations.　　2.ALWAYS NEGOTIATE IN WRITING.　　The purpose of negotiations is to arrive at a formal written agreement, not tell a story or spend time talking.F

60、rom the first moment you ben a proposal, you should create a document and take it to the client.It will include all the points of agreement and bee real to the prospective customer.Negotiating first and then having to create a document adds unnecessary time to a transaction.But if you build your wri

61、tten agreement as you negotiate, you are prepared to ask for a signature the moment the decision to buy is made.　　3.ALWAYS STAY COOL.　　The negotiation table can be loaded with agendas, egos and emotions.Great negotiators know how to stay cool, providing leadership and solutions, while the rest of th

62、e room bees insanely invested in personal agendas and useless emotions.Crying, getting angry and blog off may make you feel good, but such behavior will not benefit you while negotiating.When the rest of the room gets emotional, stay cool and use log to negotiate and close.1.If you let the other pa

63、rty start negotiations, you will be pletely grasp the control, often without even realizing it.{ [答案]F} 2.So, never let both parties control the negotiations.{ [答案]F} 3.Negotiating first and then having to create a document doesn’t need necessary time to a transaction.{ [答案]T } 4.Great negotiators k

64、now how to stay cool, providing leadership and solutions, while the rest of the room bees wild or helpless during the negotiation.{ [答案]T } 5.When the rest of the room gets out of control, stay cool and use log to negotiate and close.{ [答案]F} 閱讀理解：根據(jù)文章內(nèi)容，選擇正確答案（每題10分）。 Emotions play an important pa

65、rt in the negotiation process, although it is only in recent years that their effect is being studied.Emotions have the potential to play either a positive or negative role in negotiation.During negotiations, the decision as to whether or not to settle rests in part on emotional factors.Negative emo

66、tions can cause intense and even irrational behavior, and can cause conflts and negotiations to break down, but may be instrumental in attaining concessions.On the other hand, positive emotions often facilitate reaching an agreement and help to maimize joint gains, but can also be instrumental in attaining concessions.Positive and negative discrete emotions can be strategally displayed to influence task and relational outes and may play out differently across cultural boundaries.1.Emotions play